Shipping policy

Shipping Policy for Alert Brands Ltd

Introduction

Welcome to Alert Brands Ltd. Our shipping policy is designed to provide you with a clear understanding of our shipping processes, including the order processing times, shipping methods, and delivery expectations. By placing an order with Alert Brands Ltd, you agree to this shipping policy.

Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days. Processing time does not include weekends or public holidays.
  • Confirmation: Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Methods and Delivery Times

  • Domestic Shipping (United Kingdom): We offer standard shipping for all domestic orders. Orders typically arrive within 3-5 business days from the date of shipment.

Shipping Costs

  • Domestic Shipping: We offer free standard shipping on all domestic orders over a certain amount. For orders below this amount, a flat rate shipping fee will apply.

Customs, Duties, and Taxes

  • International Orders: All international orders are shipped Delivery Duty Unpaid (DDU). This means that any customs, duties, and taxes levied by the destination country are the responsibility of the customer. We recommend that you contact your local customs office for more information on the charges you can expect.

Delivery Issues

  • Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will work with the carrier to locate your package. If it cannot be located, we will arrange for a replacement or a refund.
  • Damaged Items: If you receive a damaged item, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement to be sent to you at no additional cost.

Returns and Exchanges

Please refer to our Returns Policy for information on returning an item. The cost of return shipping will be covered by Alert Brands Ltd for items returned due to defects or incorrect shipments.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at: Alert Brands Ltd 1 Barons Court Graceways, Whitehills Business Park, Blackpool, England, FY4 5GP, United Kingdom

We are committed to ensuring that your experience with Alert Brands Ltd is smooth and satisfactory. Thank you for shopping with us.